Your guide to rocking retro fashion with mod style!
About Our Store
Q: What kind of products does URBAN THREAD STORE specialize in?
A: We’re your one-stop shop for authentic 60s mod fashion and vintage-inspired clothing. Our collection includes everything from mod dresses and Beatle hats to leather racer jackets, creepers, and houndstooth blazers – all designed to help you create that perfect retro look with modern comfort.
Q: Who is the typical URBAN THREAD STORE customer?
A: Our customers are style rebels who appreciate the timeless appeal of vintage fashion but want it delivered with contemporary convenience. Whether you’re a mod enthusiast, rockabilly fan, or just love unique statement pieces, we’ve got something to help you stand out from the crowd.
Product Questions
Q: Are your products authentic vintage or vintage-inspired?
A: We offer a carefully curated mix of authentic vintage aesthetics with modern manufacturing techniques. This means you get the look of true 60s mod fashion but with the durability and comfort of contemporary clothing.
Q: How do I know what size to order?
A: Each product page includes detailed sizing information. We recommend checking these measurements against your favorite well-fitting garment. If you’re between sizes or need help, our retro-loving customer service team at [email protected] is happy to assist!
Shipping & Delivery
Q: What shipping options do you offer?
A: We offer two swinging shipping options:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: On orders over $50 via EMS, delivered in 15-25 business days after dispatch
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: On orders over $50 via EMS, delivered in 15-25 business days after dispatch
Q: How long does order processing take?
A: We take 1-2 business days to carefully prepare each retro treasure with the attention it deserves before shipping. You’ll receive tracking information once your order is on its way.
Q: Do you ship worldwide?
A: Absolutely! We ship globally, bringing authentic retro style to fashion rebels everywhere. (Some Asian and remote areas may be excluded – check at checkout.)
Payments
Q: What payment methods do you accept?
A: We accept all major cards: Visa, MasterCard, JCB, and PayPal – because style shouldn’t be limited by payment options!
Q: Is my payment information secure?
A: Totally! We use industry-standard encryption to keep your payment details safe and sound, just like we keep your vintage style fresh and fabulous.
Returns & Exchanges
Q: What’s your return policy?
A: We stand by our products as fiercely as we stand by our retro fashion philosophy. You can return any item within 15 days of receiving your order if it doesn’t meet your expectations.
Q: How do I initiate a return?
A: Simply email our customer service team at [email protected] with your order details. We’ll guide you through our no-strings-attached return process.
Contact Us
Q: How can I get in touch with your team?
A: Our retro-loving customer service squad is ready to help at [email protected]. You can also write to us at our headquarters:
URBAN THREAD STORE
2107 Elfen Glen, Van Buren, US 72956
URBAN THREAD STORE
2107 Elfen Glen, Van Buren, US 72956
Stay mod, stay marvelous,
The URBAN THREAD STORE Team