Hey there, retro rebels! At URBAN THREAD STORE, we want you to love your mod treasures as much as we do. But we get it – sometimes that Beatle hat doesn’t sit quite right or those Chelsea boots need a size tweak. No worries, doll! Our returns process is as smooth as a well-tailored blazer.

OUR RETURNS PROMISE

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (tags attached, unworn, unwashed)
  • In original packaging
  • Accompanied by your order number

MOD NOTE:

For hygiene reasons, we cannot accept returns on:

  • Earrings and other pierced accessories
  • Hats (including our fabulous Beatle hats)
  • Any sale or clearance items marked “final sale”

HOW TO RETURN OR EXCHANGE

Follow these steps to make your return as effortless as dancing to a 60s beat:

Step 1: Request Authorization

Email our mod squad at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you want a refund or exchange

RETURN REQUEST TEMPLATE

Subject: Return Request for Order #[Your Order Number]

Dear Mod Squad,

I’d like to return/exchange the following item(s) from order #[Your Order Number]:

Item name: [Product Name]
Size/Color: [If applicable]
Reason for return: [Please specify]

I would prefer: [Refund/Exchange for [Product Name & Size if exchanging]]

My original payment method was: [Visa/MasterCard/JCB/PayPal]

Best,
[Your Name]

Step 2: Wait for Approval

Our mod squad will respond within 2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address (2107 Elfen Glen, Van Buren, US 72956)

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include:

  • Completed return form (we’ll email this to you)
  • Original receipt or packing slip

Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped within 3 business days of approval

INTERNATIONAL RETURNS

For our global mod lovers (excluding Asia and some remote areas):

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will exclude original shipping costs

REFUND TIMELINE

Once we process your refund:

  • Credit cards: 3-10 business days (depending on your bank)
  • PayPal: 3-5 business days

You’ll receive an email confirmation when your refund is processed.

NEED HELP?

Our mod squad is ready to assist! Contact us at [email protected] or write to:

URBAN THREAD STORE
2107 Elfen Glen
Van Buren, US 72956

Now go forth and rock those mod styles with confidence, knowing we’ve got your back if you need to make a return. Stay mod, stay marvelous!

The URBAN THREAD STORE Team